FAQs

Every commercial CCTV system should be registered with the Data Protection Registrar and the rules and guidelines followed.

Whether you request a quotation online or over the phone, the process is fairly straightforward and the first step is to discuss your requirements with one of our installers below are the steps listed in detail.

Your installer will take care of everything, acting as a single point of contact for you throughout the process.

If you have a problem, you can speak to a man who can solve it rather than speaking to a call centre.

When you’re happy to go ahead, your installer will book a date that’s convenient for you.

We can usually arrange an install within two weeks, but if you want it sooner, you might want to consider our fast track service.

We’ll arrive at your business at an agreed time, usually between 8am and 9am. If we’re held up for any reason, we’ll call you immediately..

If you require us to use unmarked vans please let us know and we’ll do our best to accommodate.

The first thing we’ll do at your business is plan the cable routing. This usually takes between 15 and 20 minutes and if it’s possible, we’d like you to be there to give us your approval.

We always do our best to hide cables and make sure the job is neat and tidy; in fact, we take great pride in it.

Four to six camera systems can usually be installed within a day.

If you’re having your system networked, we’ll need access to a computer in your business and the passwords to your router. We don’t save these details.

We always carry dust sheets and are more than happy to remove outdoor shoes or clothing before entering your business.

Once we’ve completed your installation, we’ll give you a full demonstration of its capabilities and provide you with a complete and comprehensive set of instructions that are written in plain English.

You’re more than welcome to call us at any time after you installation should you require any assistance whatsoever.

If your system is networked, with your permission, we can change any settings you want up dating remotely. You may need to provide us with access details.

We will not ask for payment until the work is complete to your satisfaction. We accept cash, cheque, credit cards or bank transfer.

If you wish to pay by credit card, there may be a surcharge of up to 3.5%; your installer will discuss these options with you.

The chances are that you’ll want to get that evidence into the hands of the Police.

Footage can be saved to a memory stick and then transferred to CD/DVD to give to the police as evidence.

We offer an evidence retrieval service for all customers. If your system is networked, we can download the evidence remotely and send you or the police a secure and compliant copy of all footage retrieved.

If your system is not networked, we can arrange a visit from an engineer to remove footage for you. There is a charge to this service.

The short answer is as long as you want. All data is recorded to a built in hard drive, the bigger the hard drive, the longer your images will be saved. A 1TB hard drive should record four cameras (depending on frame rates) for one month. Therefore, it will record one camera for over four weeks.

Nothing. Your Digital Video Recorder will record over old images when the hard drive is full. So if you have capacity to record for 30 days, on day 31, day 1 recordings will be deleted to make room on the hard drive for day 31 recordings.